Return policy and return form

1. Right of withdrawal

You have the right to cancel this contract within fourteen days without giving reasons.

2. Revocation period

The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken or has taken possession of the goods.

3. Address

In order to exercise your right of withdrawal, you must inform us (OneTwoHold GmbH,Linzerstrasse 40/28, 1140 Vienna, Austria, Phone: +43676848660220, Email: by means of a clear statement (e.g. a letter or email sent by post) of your decision to withdraw from this contract. You may use the attached sample revocation form, which is not mandatory.

4. Compliance with the time limit

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

5. Consequences of the revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

6. Right of retention

We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

7. Return of the goods

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you inform us of the revocation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

8. Return costs

You bear the direct costs of returning the goods.

9. Value replacement for contracts for delivery of goods

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing the nature, properties and functioning of the goods.

Revocation form

If you want to cancel the contract, please fill out this form and send it back.

OneTwoHold GmbH
Linzerstrasse 40/28
1140 Wien | Austria

I/we (1) hereby revoke the contract concluded by me/us (1) for the purchase of the following goods (1)/provision of the following service (1), ordered on (1)/received on (1), name of consumer(s), address of consumer(s), signature of consumer(s) (only in case of notification on paper),


(1) Delete inapplicable.

Sample Return Form